Terms & Conditions

last updated June 25, 2026

Agreement Between User and Driftwood Air Conditioning

Welcome to the website of Driftwood Air Conditioning. This website and any related pages, forms, service requests, booking links, communications, estimates, invoices, work orders, and services are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.

By accessing or using this website, submitting a service request, approving an estimate, approving an invoice, approving a work order, scheduling service, or otherwise authorizing service, you agree to these Terms & Conditions.

Please read these Terms carefully and keep a copy for your reference.

Services

Driftwood Air Conditioning provides HVAC-related services, which may include air conditioning repair, heating repair, HVAC diagnostics, preventative maintenance, system installation, system replacement, indoor air quality solutions, ductwork and airflow improvements, and related residential or commercial HVAC services.

By approving an estimate, invoice, work order, or otherwise authorizing service, the customer (“Customer”) authorizes Driftwood Air Conditioning (“Company,” “we,” “us,” or “our”) to inspect, diagnose, maintain, repair, and/or install HVAC-related equipment at the service address, subject to the following Terms & Conditions.

1. Authorization to Perform Work

Customer represents that they are the owner of the property or an authorized agent of the owner and grants Company permission to access the property and equipment necessary to perform the requested services.

Customer is responsible for ensuring that Company has safe, reasonable, and lawful access to the property, equipment, and areas necessary to complete the requested work.

2. Diagnostic Services

Diagnostic fees cover technician time, testing, inspection, and professional evaluation.

A diagnostic fee does not include repairs, parts, refrigerant, code corrections, permits, additional labor, or any additional service unless specifically listed in writing.

Any repair, replacement, maintenance, or additional service beyond the diagnostic evaluation must be approved by Customer before billable work is performed.

3. Estimates and Scope of Work

All estimates are based on visible and known conditions at the time of inspection.

Additional defects, unsafe conditions, code issues, hidden damage, non-standard modifications, inaccessible equipment, pre-existing issues, or other conditions discovered during the work may require additional authorization and additional charges.

No additional billable work will be performed without Customer approval.

Written estimates are valid for the time period stated on the estimate. If no expiration date is listed, pricing may be subject to change based on parts availability, equipment availability, manufacturer pricing, supplier pricing, labor needs, or other factors outside Company’s control.

4. Access and Jobsite Conditions

Customer will provide safe and reasonable access to equipment, electrical panels, thermostats, attic access, crawlspace access, water supply, parking areas, gates, locked areas, and any other areas necessary to perform the work.

Customer is responsible for securing pets, clearing access to equipment, and notifying Company of any hazards or special access instructions before the appointment.

Company may stop, reschedule, or refuse work if jobsite conditions are unsafe, hazardous, inaccessible, or materially different from what was represented.

5. Scheduling, Delays, and Cancellations

Appointment times and arrival windows are estimates and not guarantees.

Company is not responsible for delays caused by traffic, weather, supplier availability, equipment availability, utility interruptions, emergency calls, permit timing, prior job delays, or other events outside Company’s reasonable control.

If Customer cancels after special-order parts have been ordered, equipment has been ordered, materials have been purchased, or work has begun, Customer is responsible for charges incurred through the cancellation date.

Company may reschedule service due to weather, safety concerns, technician availability, supplier issues, or other operational needs.

6. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Deposits may be required for special-order materials, large repairs, equipment purchases, installation work, or system replacement projects.

Customer agrees to pay all approved charges, including labor, materials, parts, equipment, diagnostic fees, trip fees, permit fees if applicable, and any other charges approved by Customer.

Unpaid balances may result in delayed scheduling, suspension of future non-emergency service, collections activity, or other remedies available under applicable law.

7. Parts and Equipment Availability

Company will make reasonable efforts to obtain required parts, materials, and equipment.

However, availability, shipping delays, manufacturer substitutions, backorders, discontinued items, supplier delays, and equipment shortages are outside Company’s control.

Company is not responsible for delays caused by parts, materials, or equipment availability.

8. Permits, Code, and Existing Conditions

Unless specifically included in writing, permit fees, inspections, drywall repair, paint, carpentry, roofing, asbestos abatement, mold remediation, electrical upgrades beyond HVAC scope, plumbing beyond HVAC scope, structural modifications, insulation corrections, and other non-HVAC corrections are excluded.

Customer understands that existing HVAC systems, ductwork, electrical connections, drain lines, thermostats, equipment pads, and related components may contain pre-existing defects, code deficiencies, unsafe conditions, improper installation, age-related wear, or prior improper workmanship not caused by Company.

Company is not responsible for correcting pre-existing conditions unless those corrections are specifically included in the approved written scope of work.

9. Limited Warranty

For qualifying new HVAC system installations sold and installed by Company, Company provides a two (2) year limited labor/workmanship warranty beginning on the installation date.

Company also provides a ten (10) year limited parts warranty for qualifying installed equipment, subject to the equipment, registration requirements, approved scope, manufacturer terms, approved proposal, invoice, and any applicable manufacturer documentation.

For qualifying repair work specifically listed on the approved estimate or invoice, Company provides a one (1) year limited parts and labor warranty beginning on the completion date of the repair.

This Limited Warranty covers only the specific repair, part, or installation scope performed and invoiced by Company.

This Limited Warranty does not cover:

Routine maintenance
Filter changes
Drain cleaning
Batteries
Refrigerant issues caused by corrosion, leaks, external damage, or pre-existing system conditions
Airflow restrictions
Dirty filters
Frozen coils caused by operating conditions
Duct defects outside the contracted scope
Electrical issues outside the contracted scope
Plumbing issues outside the contracted scope
Code upgrades
Misuse
Neglect
Lack of maintenance
Power surges
Flooding
Fire
Storm damage
Animals or pests
Acts of God
Customer-supplied parts or equipment
Work performed, modified, altered, or attempted by others after Company’s service

Warranty service must be requested through Company during normal business channels, and Company must be given a reasonable opportunity to inspect and, if applicable, perform covered warranty service.

Repair-only work, partial equipment replacements, indoor air quality accessories, thermostats, and non-standard accessories are covered only if expressly stated in writing on the approved estimate or invoice.

Manufacturer warranties are subject to manufacturer terms, conditions, registration requirements, exclusions, and approval. Company is not responsible for manufacturer warranty decisions, manufacturer delays, discontinued parts, or manufacturer denial of coverage.

10. Customer-Supplied Parts or Equipment

Company does not warranty customer-supplied parts, equipment, or materials.

Company may decline to install customer-supplied parts, equipment, or materials at its discretion.

If Company agrees to install customer-supplied parts or equipment, Customer understands that Company is not responsible for product defects, performance issues, compatibility issues, missing parts, incorrect parts, warranty claims, or failures related to customer-supplied materials.

11. Subcontractors

Company may use approved subcontractors for portions of the work, including installation-related tasks, specialty work, or other services necessary to complete the contracted scope.

Company will remain the customer’s primary point of contact for the contracted scope unless otherwise stated in writing.

12. Photos and Service Documentation

Customer authorizes Company to document equipment and jobsite conditions with photos, videos, notes, model numbers, serial numbers, service records, and related documentation for operational, warranty, quality-control, training, customer-history, and service-record purposes.

Company may use non-identifying photos or documentation for internal training, quality control, or general business purposes. Company will not intentionally publish identifying customer information without permission.

13. Electronic Communications

Visiting this website, submitting forms, scheduling service, sending emails, texting, calling, or otherwise communicating with Company constitutes electronic communications.

You consent to receive electronic communications from Company, including emails, phone calls, text messages, appointment confirmations, service updates, estimates, invoices, notices, and other business-related communications.

You agree that all agreements, notices, disclosures, and other communications that Company provides electronically satisfy any legal requirement that such communications be in writing.

Message and data rates may apply for text messages. You may opt out of marketing text messages at any time by replying STOP, if applicable. Service-related communications may still be sent as necessary to complete requested services.

14. Third-Party Sites and Services

This website may contain links to other websites, platforms, financing providers, scheduling tools, payment processors, review sites, social media platforms, or other third-party services.

These third-party sites and services are not under Company’s control, and Company is not responsible for the content, privacy practices, security, accuracy, availability, or operations of any third-party site or service.

Certain services made available through this website may be delivered by third-party providers. By using any product, service, form, booking link, financing option, payment portal, or functionality made available through the website, you acknowledge that Company may share information with third-party providers as necessary to provide the requested service or functionality.

15. No Unlawful or Prohibited Use

As a condition of your use of this website, you agree that you will not use the website for any purpose that is unlawful or prohibited by these Terms.

You may not use the website in any manner that could damage, disable, overburden, impair, interfere with, or disrupt the website or any other party’s use of the website.

You may not attempt to obtain materials, information, data, access, or functionality through any means not intentionally made available through the website.

16. Intellectual Property

All content included on this website, including text, graphics, logos, images, designs, service descriptions, page layouts, and other materials, is the property of Company or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not modify, publish, transmit, reproduce, distribute, display, reverse engineer, create derivative works from, sell, or exploit any website content without express written permission from Company.

Your use of this website does not grant you ownership rights or licenses to Company’s intellectual property except as expressly authorized by these Terms.

17. Website Information Disclaimer

Information on this website is provided for general informational purposes only.

While Company makes reasonable efforts to keep website information accurate and up to date, the website may contain inaccuracies, omissions, outdated information, typographical errors, or service descriptions that are subject to change.

Website content does not replace a professional HVAC inspection, diagnosis, estimate, or written scope of work.

Company may make updates, improvements, or changes to the website at any time.

18. Limitation of Responsibility

Company is not responsible for product design defects, manufacturer defects, concealed conditions, structural issues, insulation deficiencies, duct leakage outside the contracted scope, indoor air quality conditions outside the contracted scope, utility-provider issues, internet or network issues affecting connected thermostats, customer-supplied equipment, existing system defects, or damages caused by delays, part failures, equipment failures, weather, power issues, or conditions outside Company’s reasonable control.

HVAC systems are mechanical systems subject to age, wear, maintenance history, installation quality, environmental conditions, equipment design, and operating conditions. Diagnosis and repair recommendations are based on the conditions observed at the time of service.

To the maximum extent permitted by applicable law, Company shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to use of the website, delay or inability to use the website, requested services, completed services, delays, equipment failures, or conditions outside Company’s reasonable control.

Some states or jurisdictions do not allow the exclusion or limitation of certain damages, so certain limitations may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmless Company, its owners, officers, employees, contractors, agents, vendors, and affiliates from and against any losses, costs, liabilities, claims, damages, and expenses, including reasonable attorney’s fees, arising out of or related to your use of the website or services, your violation of these Terms, your violation of any rights of a third party, your violation of applicable laws, or your failure to provide accurate information or safe access to the property.

Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification. In such event, you agree to cooperate with Company in asserting available defenses.

20. Separate Plans, Programs, or Coverage

Any maintenance plan, membership, financing agreement, manufacturer warranty, third-party labor warranty, extended warranty, service agreement, promotional offer, or other separate program is governed by its own terms and conditions and not by these general Terms & Conditions unless expressly stated otherwise in writing.

If separate written terms conflict with these general Terms, the specific written terms for that plan, program, agreement, estimate, invoice, or scope of work shall control for that specific matter.

21. Children Under eighteen

Company does not knowingly collect, either online or offline, personal information from persons under the age of eighteen.

If you are under 18, you may use this website only with permission of a parent or guardian.

22. International Users

This website and Company’s services are controlled, operated, and administered from within the United States.

If you access this website from a location outside the United States, you are responsible for compliance with all local laws.

You agree that you will not use Company’s website or content in any country or in any manner prohibited by applicable laws, restrictions, or regulations.

23. Termination and Access Restriction

Company reserves the right, in its sole discretion, to terminate or restrict your access to the website or related services, or any portion thereof, at any time without notice.

To the maximum extent permitted by law, these Terms are governed by the laws of the State of Texas. You consent to the jurisdiction and venue of courts located in Texas for disputes arising out of or relating to use of the website, these Terms, or Company’s services, unless otherwise required by applicable law.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Company as a result of these Terms, your use of the website, or your use of Company’s services.

Company’s performance under these Terms is subject to existing laws and legal process. Nothing contained in these Terms limits Company’s right to comply with governmental, court, or law enforcement requests or requirements.

24. Severability

If any part of these Terms is determined to be invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

The remainder of these Terms shall continue in effect.

25. Entire Agreement

The approved estimate, approved invoice, approved work order, financing documents, membership enrollment documents, manufacturer documents, written scope of work, and these Terms & Conditions together form the agreement between Customer and Company.

If a specific written proposal, estimate, invoice, agreement, or scope of work conflicts with these general Terms, the specific written document controls for that scope.

Unless otherwise specified, these Terms constitute the entire agreement between the website user and Company with respect to use of the website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Company with respect to the website.

A printed version of these Terms and any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

It is the express wish of the parties that these Terms and all related documents be written in English.

26. Changes to Terms

Company reserves the right, in its sole discretion, to change the Terms under which this website and Company’s services are offered.

The most current version of the Terms will supersede all previous versions.

Company encourages you to periodically review these Terms to stay informed of updates.

27. Contact Us

Driftwood Air Conditioning welcomes your questions or comments regarding these Terms & Conditions.

Driftwood Air Conditioning
11190 Circle Drive, #205
Austin, TX, USA

Phone: 737-299-7078
Email: support@driftwoodairco.com