privacy policy

last updated June 25, 2026

This privacy notice for Driftwood Air Conditioning (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website or any website of ours that links to this privacy notice
Contact us by phone, email, text message, website form, or online booking request
Schedule HVAC repair, installation, maintenance, or estimate services
Engage with us in other related ways, including sales, marketing, promotions, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@driftwoodairco.com.

summary of key points

This summary provides key points from our privacy notice, but you can find more details about each topic in the full policy below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the services you request.

Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information.

Do we collect any information from third parties?
We may receive information from third-party platforms or service providers that help us operate our business, such as scheduling tools, advertising platforms, analytics tools, call tracking systems, or financing providers.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, schedule appointments, respond to service requests, support customer service, improve marketing performance, and comply with applicable laws.

In what situations and with which parties do we share personal information?
We may share information with third-party service providers who help us operate our business, including scheduling platforms, payment processors, financing providers, advertising platforms, analytics providers, website hosting providers, and customer communication tools.

How do we keep your information safe?
We use reasonable organizational and technical measures to protect your personal information. However, no electronic transmission or storage method can be guaranteed to be 100% secure.

What are your rights?
Depending on where you are located, applicable privacy laws may give you certain rights regarding your personal information.

How do you exercise your rights?
You may contact us using the contact information listed at the bottom of this privacy notice.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
MARKETING AND PROMOTIONAL COMMUNICATIONS

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you request HVAC service, contact us, submit a website form, schedule an appointment, request an estimate, inquire about financing, participate in promotions, or otherwise communicate with us.

The personal information we collect may include:

Names
Phone numbers
Email addresses
Service addresses
Billing addresses, if applicable
Appointment details
HVAC service needs or concerns
Property access details, such as gate codes or entry instructions
Communication preferences
Financing inquiry information, if applicable
Any other information you choose to provide to us

Sensitive Information. We do not intentionally request or collect sensitive personal information through our website or standard service forms. Please do not submit sensitive personal information unless it is specifically requested and necessary for a service, financing, safety, legal, or compliance-related purpose. All personal information that you provide to us must be true, complete, and accurate, and you should notify us of any changes to your personal information.

Information automatically collected
In Short: Some information, such as your Internet Protocol address and/or browser and device characteristics, may be collected automatically when you visit our Services.

We may automatically collect certain information when you visit, use, or navigate our website. This information does not necessarily reveal your specific identity, but may include device and usage information, such as your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, pages visited, time spent on pages, and other technical information.

This information is primarily used to maintain the security and operation of our website, improve user experience, measure marketing performance, and support internal analytics and reporting.

Like many businesses, we may also collect information through cookies and similar technologies.

The information we collect may include:

Log and Usage Data.
- Log and usage data is service-related, diagnostic, usage, and performance information automatically collected when you access or use our Services. This may include your IP address, device information, browser type, pages viewed, date and time stamps, searches, clicks, and other actions taken on our website.
Device Data.
- We may collect device data such as information about your computer, phone, tablet, or other device used to access our Services. This may include IP address, browser type, hardware model, operating system, Internet service provider, mobile carrier, and system configuration information.
Location Data.
- We may collect general location information, such as city, state, or approximate location derived from your device or IP address. We use this information to understand service-area activity, improve advertising performance, and support local service visibility.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, schedule HVAC services, support customer service, and comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate services. We may process your information to schedule and provide HVAC repair, installation, maintenance, estimates, or related services.
To respond to inquiries and offer customer support. We may process your information to respond to your questions, service requests, appointment changes, or customer support needs.
To schedule and manage appointments. We may use your information to create customer profiles, schedule jobs, assign technicians, send appointment confirmations, provide arrival updates, and follow up after service.
To send administrative information. We may process your information to send details about appointments, estimates, invoices, service updates, policy changes, or other business-related communications.
To request feedback. We may process your information to request feedback, reviews, or testimonials regarding your experience with our company.
To send marketing and promotional communications. We may process your information for marketing purposes, if this is in accordance with your communication preferences and applicable law. You may opt out of marketing communications at any time.
To deliver targeted advertising. We may process information to develop and display personalized content and advertising tailored to your interests, location, service needs, or online activity.
To evaluate and improve our Services. We may process your information to identify usage trends, measure advertising performance, improve our website, improve customer experience, and enhance our services.
To protect our business. We may process your information as necessary for security, fraud prevention, legal compliance, dispute resolution, and business recordkeeping.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with third-party service providers who help us operate our business.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

The third parties we may share personal information with may include:
Scheduling and Customer Management

Online booking platforms
Customer relationship management systems
Dispatching or field service management software
Customer communication tools

Payment and Financing

Payment processors
Financing providers
Invoicing platforms
Accounting or bookkeeping tools

Advertising, Direct Marketing, and Lead Generation

Google Ads
Facebook and Instagram advertising platforms
Local service advertising platforms
Lead generation platforms
Retargeting and remarketing platforms

Web and Mobile Analytics

Google Analytics
Google Tag Manager
Website analytics tools
Call tracking platforms
Website hosting providers

Customer Communication

Email platforms
SMS/text messaging platforms
Phone systems
Call tracking or call recording tools

We may also need to share your personal information in the following situations:

Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, or transfer of all or a portion of our business.

Legal Obligations.
We may disclose your information where required to do so by law, court order, governmental request, or applicable legal process.

Protection of Rights.
We may disclose information when necessary to protect our rights, property, safety, customers, employees, or others.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies, such as pixels, tags, and web beacons, to gather information when you interact with our website. These technologies may help us maintain website security, prevent crashes, fix bugs, save preferences, analyze website traffic, and improve basic site functionality.

We may also permit third-party service providers to use online tracking technologies on our website for analytics and advertising, including to help manage and display advertisements, measure campaign performance, tailor advertisements to your interests, and understand how visitors interact with our website.

To the extent these online tracking technologies are considered a “sale” or “sharing” under applicable privacy laws, you may have the right to opt out as described in the section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?”

Google Analytics

We may use Google Analytics to help track and analyze use of our website. Google Analytics may collect information about your device, browsing activity, website usage, and interactions with our Services. You can opt out of Google Analytics tracking by using Google’s available opt-out tools.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law, such as tax, accounting, warranty, legal, or business recordkeeping requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible, such as because your information has been stored in backup archives, we will securely store your information and isolate it from further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through reasonable organizational and technical security measures.

We use reasonable technical and organizational measures designed to protect the security of personal information we process. However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Although we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using our Services, you represent that you are at least 18 years old or that you are the parent or guardian of a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users under 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@driftwoodairco.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or request deletion of your personal information, depending on your state or country of residence.
Depending on where you are located, you may have certain rights regarding your personal information. These rights may include the right to:

Request access to the personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of personal information you previously shared with us
Withdraw consent, where processing is based on consent
Opt out of certain marketing communications
Opt out of certain targeted advertising, where applicable

Withdrawing your consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided in this notice.
Please note that withdrawing consent will not affect the lawfulness of processing before its withdrawal.

Opting out of marketing and promotional communications
You can unsubscribe from marketing and promotional communications at any time by clicking the unsubscribe link in emails we send, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us using the details provided in this notice.

We may still communicate with you for non-marketing purposes, including appointment confirmations, service updates, invoices, customer support, or other service-related communications.

Cookies and similar technologies
Most web browsers are set to accept cookies by default. You can usually choose to remove cookies or reject cookies through your browser settings. If you choose to remove or reject cookies, this may affect certain features or functionality of our website.

Privacy Choices in Texas
Texas residents and other eligible consumers may request to access, correct, delete, or opt out of certain uses of personal information, including targeted advertising or sale/sharing of personal data where applicable.

To submit a request, email support@driftwoodairco.com with the subject line “Privacy Request.” Please include your name, contact information, and the nature of your request. We may need to verify your identity before completing your request.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track feature or setting you can activate to signal your privacy preference not to have data about your online browsing activity monitored and collected.

At this time, no uniform technology standard for recognizing and implementing Do-Not-Track signals has been finalized. As such, we do not currently respond to Do-Not-Track browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Where required by applicable law, we will honor browser-based opt-out preference signals, such as Global Privacy Control, that communicate a request to opt out of targeted advertising or sale/sharing of personal data.

If a standard for online tracking is adopted that we must follow in the future, we will update this privacy notice accordingly.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: If you are a resident of the United States, you may have the right to request access to, correction of, or deletion of personal information we maintain about you. You may also have the right to opt out of certain uses of your personal information.

Depending on the state where you live, you may have rights under applicable privacy laws. These rights may include:

Right to know whether we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of personal data you previously provided to us
Right to non-discrimination for exercising your privacy rights
Right to opt out of targeted advertising, sale of personal data, or certain profiling activities, where applicable

These rights are not absolute, and in certain cases, we may decline a request as permitted by law.

Categories of Personal Information We May Collect
We may collect the following categories of personal information:
A. Identifiers
Examples include name, postal address, service address, phone number, email address, IP address, and online identifiers.
B. Commercial Information
Examples include service history, appointment history, estimates, invoices, transaction information, payment status, and customer preferences.
C. Internet or Similar Network Activity
Examples include browsing activity, website interactions, search activity, device information, and interactions with our online advertisements.
D. Geolocation Data
Examples include approximate location based on IP address or service-area information provided by you.
E. Audio, Electronic, or Similar Information
Examples may include call recordings, voicemails, emails, text messages, or other communications created in connection with our business activities.
F. Professional or Employment-Related Information
Examples may include business contact information if you contact us on behalf of a company, property management group, vendor, or other business.
G. Inferences Drawn from Personal Information
Examples may include service preferences, communication preferences, or marketing segments.
H. Sensitive Personal Information
We do not intentionally collect sensitive personal information.

Sources of Personal Information
We may collect personal information from:

You directly
Website forms
Phone calls, text messages, and emails
Online booking or scheduling tools
Service appointments
Payment or financing providers
Advertising and analytics platforms
Lead generation platforms
Publicly available sources, where applicable

How We Use and Share Personal Information
We use and share personal information as described in the sections “HOW DO WE PROCESS YOUR INFORMATION?” and “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may disclose personal information to service providers for business or commercial purposes, including scheduling, customer communication, payment processing, financing, advertising, analytics, website hosting, and business operations.

We do not sell your personal information for money. However, certain uses of cookies, pixels, analytics tools, and advertising platforms may be considered “sharing” or “targeted advertising” under some privacy laws.

How to Exercise Your Rights
To exercise your privacy rights, you may contact us using the contact information at the bottom of this privacy notice.
We may need to verify your identity before processing your request. We will only use information provided in your request to verify your identity or authority to make the request.

Authorized Agents
Depending on applicable law, you may designate an authorized agent to submit a privacy request on your behalf. We may require proof that the agent has been authorized to act on your behalf.

Appeals
If applicable law gives you the right to appeal our decision regarding a privacy request, you may appeal by contacting us at john@driftwoodairco.com.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, we may update this notice as necessary to stay compliant with relevant laws and reflect changes in our business practices.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this privacy notice.

If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification, where appropriate.

We encourage you to review this privacy notice periodically to stay informed about how we protect your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us at:

Driftwood Air Conditioning
11190 Circle Drive, #205
Austin, TX, USA

Phone: 737-299-7078
Email: support@driftwoodairco.com

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws in your state or country of residence, you may have the right to request access to the personal information we collect from you, details about how we process it, correction of inaccuracies, or deletion of your personal information.

To request to review, update, or delete your personal information, please contact us at:

support@driftwoodairco.com

14. MARKETING AND PROMOTIONAL COMMUNICATIONS

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services on our behalf.

By providing your phone number, you agree that Driftwood Air Conditioning may contact you by phone call or text message regarding your service request, appointment, estimate, customer relationship, or related business communication.

If you consent to receive marketing or promotional text messages, message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP or UNSUBSCRIBE. For help, reply HELP or contact us at support@driftwoodairco.com.